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Remedy with Smart IT

Part of the Remedy Service Management Suite

Visit Remedy 9 Product Page

Watch the overview video (1:55) Start a free trial

Smart, beautiful, powerful, and it fits in your pocket

BMC Smart IT sets a new standard for the digital workplace with an intuitive, engaging interface that helps you work smarter. Deliver service from anywhere with the fully-mobile experience and build engaged teams with embedded social and collaboration capabilities.

  • People-centric: A user experience focused on roles, not modules.
  • Context-aware: Smart IT automatically displays relevant, related content as you type.
  • Mobile-first: Take advantage of native mobile device capabilities such as touch screens, predictive text, barcode scanners, cameras, GPS, and push notifications.
  • Crowd-sourced: Real-time knowledge sharing helps the whole enterprise collaborate.

Remedy with Smart IT Datasheet

Video: Unleashing a new era in IT Service Management (1:55)

See how Remedy and BMC Digital Workplace (formerly MyIT) help you deliver remarkable solutions.

Find out how BMC can help you. Contact a sales rep ›

A service desk for the digital era

Smart IT makes service delivery more effective and more enjoyable.

Smart

More insight, less effort. For an empowered, engaged digital workforce.

Beautiful

Looks great, feels amazing. More functionality. Fewer clicks.

Mobile

Same service desk, any device. Be productive from any location.

Collaborative

Knowledge at your fingertips. Engage the whole enterprise and fix things faster.

BMC Digital Workplace (formerly MyIT) and Smart IT deliver a modern IT experience fit for the digital era, whether you’re consuming a service or delivering it.

"The most intuitive and modern user interface of any ITSM solution"

Understand the essential elements of user-centric service

Revolutionize ITSM with Smart IT

See how Smart IT delivers the service desk an entirely new experience in the BMC white paper: Revolutionizing Service Support with Game-changing Innovation

Making mobile a strategic imperative

See how Smart IT optimizes the mobile experience in the BMC white paper: Releasing the Brakes on IT Service Desk Mobility