BMC Discovery establishes the foundation for improving your IT processes and productivity by providing timely and actionable insights to make informed decisions in IT service management, asset management, and infrastructure/operations management. To know more about the need for Discovery, view the video available with this blog.
The BMC Discovery 22.x: Fundamental Administering - Part 1 (ASP) self-paced course covers the product overview, architecture, functionalities, utilities, and configurations. Enroll now!
To learn about all available courses for BMC Discovery, you may visit the Discovery Training webpage. For any further details, post a comment or contact us at education@bmc.com.
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Product Change Notification April 2024
Enriching customer satisfaction by providing quality information regarding product renames, replacements, and withdrawals.
PRODUCT RENAME
Complimentary and non-elective retitle of an existing product base, version, and/or marketing schedule that does not alter the feature, functionality, pricing, or existing agreements/entitlements of the product.
PRODUCT AUTO MIGRATION
Complimentary and non-elective product migration that does not result in modifications to the product’s feature and functionality. In instances where minor incremental functionality is provided, such would have otherwise been provided in connection with routine maintenance releases that all subscribers would have been entitled to.
PRODUCT OPTIONAL MIGRATION
SAAS TO SAAS CONVERSION
Paid elective product change that may result in more than minimal changes to the product’s feature, functionality, and/or license list price. In some instances, it may lead to a change in the product code, thus requiring re-installation of the product, but it should not be such that the functionality of the product produces a completely unrelated outcome. The old product rights must be forfeited upon the migration, therefore requiring customer authorization.
PRODUCT UPGRADE
Paid elective product change that consists of moving from one product or solution to another one that contains all the functionality in the original one, plus greater features, and functionality, while remaining within the same product family.
PRODUCT WITHDRAWAL
NO MIGRATION
The End of Life (EOL) of a product, which results in moving it to an Obsolete status once the Projected Obsolete Date (POD) is reached, with no option for customers to migrate it.
KEY DETAILS
Visit the "Attachments" Section to download the PDF/Excel version of this Blog post
FOR MORE INFORMATION
Please contact the appropriate Product Manager by emailing the address provided within each product change section
Group: Product Changes
Group: Product Changes
Product Change Notification January 2024
Enriching customer satisfaction by providing quality information regarding product renames, replacements, and withdrawals.
PRODUCT RENAME
Complimentary and non-elective retitle of an existing product base, version, and/or marketing schedule that does not alter the feature, functionality, pricing, or existing agreements/entitlements of the product.
PRODUCT AUTO MIGRATION
Complimentary and non-elective product migration that does not result in modifications to the product’s feature and functionality. In instances where minor incremental functionality is provided, such would have otherwise been provided in connection with routine maintenance releases that all subscribers would have been entitled to.
PRODUCT OPTIONAL MIGRATION
SAAS TO SAAS CONVERSION
Paid elective product change that may result in more than minimal changes to the product’s feature, functionality, and/or license list price. In some instances, it may lead to a change in the product code, thus requiring re-installation of the product, but it should not be such that the functionality of the product produces a completely unrelated outcome. The old product rights must be forfeited upon the migration, therefore requiring customer authorization.
PRODUCT UPGRADE
Paid elective product change that consists of moving from one product or solution to another one that contains all the functionality in the original one, plus greater features, and functionality, while remaining within the same product family.
PRODUCT WITHDRAWAL
NO MIGRATION
The End of Life (EOL) of a product, which results in moving it to an Obsolete status once the Projected Obsolete Date (POD) is reached, with no option for customers to migrate it.
KEY DETAILS
Visit the "Attachments" Section to download the PDF/Excel version of this Blog post
FOR MORE INFORMATION
Please contact the appropriate Product Manager by emailing the address provided within each product change section
Group: Product Changes
Group: Product Changes
What is it?
This 60-minute UX session is to discuss openly and honestly about the needs, expectations, and gaps on HelixGPT for Agents.
Participants will be shown design concepts and will be asked for feedback.
When is it?
This is a one-time 60-min long UX session, which will be conducted remotely via Zoom. The UX session can be scheduled any day until Friday, May 3rd and can be started at any time after 3pm CET/6:30pm IST/9am EST.
Who Qualifies?
We are looking for people who meet one of the following personas:
- ITSM: Service desk managers and agents, Major Incident Managers. Participants may be L1 or L2
- BWF: HR case agents, HR service delivery managers, HR helpdesk leads, and HR case management leads
Interested?
Next steps: Please email Launa Nguyen Lewis at Launa_Lewis@bmc.com with this email subject line:
“UX Study – HelixGPT for Agents”
2024年3月吉日
お客様各位
BMCソフトウェア株式会社
テクニカルサポート緊急時連絡先 電話番号の変更について
拝啓
時下ますますご清栄のこととお喜び申し上げます。平素は格別のご高配を賜り、厚く御礼申し上げます。
さて、この度、NTTコミュニケーションズ社の国際フリーダイヤルサービスが、2023年12月31日をもって終了したことに伴い、弊社テクニカルサポート緊急時連絡先電話番号の一部が変更になりましたので、下記の通りご案内させていただきます。何卒ご理解のほどお願い申し上げます。
敬具
記
廃止になる電話番号: 0034-800-400-471
新しい電話番号 : 00531-610-112
変更日 : すでに変更済みのため、今後は、新しい電話番号宛てにご連絡ください。
変更後のテクニカルサポート緊急時連絡先は次の通りです。
フリーダイヤル: 00531-610-112(今回の変更箇所)
固定電話 : 03-5302-8389(今まで通り)
※ 変更に関しまして、ご不明な点やご相談などございましたらカスタマーサポートまでお問い合わせをお願いいたします。
以 上
A thriving community is the heart and soul of any successful organisation. And here at BMC Community, we are incredibly fortunate to have some truly amazing members who are the pillars of our Community.
Today, we want to take a moment to show our appreciation to one MVP(Most Valuable Professional) of our Community who consistently goes above and beyond.
Join me in celebrating Carl Wilson, our top contributor to the BMC Community!
Carl's journey with BMC Community began in October 2007, and it's been nothing short of inspiring. Since joining, he's become a pillar of engagement, actively contributing with 54 posts, 5746 insightful comments, 278 likes, and built a loyal following of 365 members. His insightful participation in discussions has fostered a wealth of valuable information and diverse perspectives within our community. His comments have added depth and perspective to numerous discussions, showcasing his active participation and thoughtful contributions.
Carl's impressive record of 249,064 points speaks volumes about his dedication, but his true value goes far beyond only numbers. He has fostered countless connections, shared invaluable knowledge, and championed a collaborative spirit that keeps our community thriving. Carl's willingness to share his expertise has empowered countless members to solve problems and achieve their goals.
Carl, You are an Inspiration!
Your presence in our community is not just appreciated; it is celebrated. Your contributions have not only elevated our platform but have also elevated the experiences and achievements of our members.
This is just a small token of our appreciation, but we encourage everyone here to join us in thanking Carl for his outstanding efforts.
Have any of your questions been solved by Carl's guidance? Share your stories in the comments below!
Let's continue to build a vibrant and supportive community together. Here's to Carl, and to many more amazing contributors to come!
PS - As part of our spotlight series, I had the privilege of interviewing Carl, who graciously answered my questions. I have documented our conversation and will be sharing it in my upcoming blog. For more such content keep following me.