Address diversified demands and extend multi-channel reach
Consumer-centric ecosystems enable banks to engage people of all ages and income levels in using their digital services. Developing these ecosystems helps CIOs drive strategic digital business transformation. Banks need a digital interface that relies heavily on integrations with their core system to enable a seamless multi-channel experience for customers.
- BMC Digital Workplace (formerly MyIT) is a mobile self-service app with formless, context-aware requests, and crowd-sourced problem-solving for dynamic workgroups.
- TrueSight Intelligence helps you discover, organize, and analyze high volumes of operations data to better understand the customer experience.
- Remedy Service Management with SmartIT, based on best-practice service management processes, is the backbone for configuration and asset lifecycle management for connected devices, business partners, and customers.