Northwestern University Information Technology (NUIT) delivers computing services to nearly 25,000 students, faculty, and staff across three campuses in Illinois. With limited visibility into application performance, health, and availability, NUIT had to manually review problem logs to track down the source of issues. Resolution was time-consuming and inefficient, as support teams were unable to collaborate around data. In many cases, poor application performance and availability led to a less than favorable user experience.
NUIT uses TrueSight App Visibility Manager (formerly BMC End User Experience Management) to power a web-based capacity and availability service monitoring dashboard that keeps IT teams informed of potential performance problems and enable thousands of university end-users to check the status of their web applications.
The BMC solution empowers both NUIT and the end users it supports with real-time visibility into application performance and issues.
“We have an accurate way to measure usage, performance, and availability. Instead of relying on hearsay, we have a baseline for an intelligent conversation about performance. This lets us meet our obligation to all of our users and deliver the services they expect from a world-class university.”— Dana Nielsen, Director of Monitoring and Management Systems, Northwestern University IT
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